KNOWLEDGE MANAGEMENT SYSTEM

KNOWLEDGE MANAGEMENT SYSTEM:

Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge.

Knowledge management systems refer to any kind of IT system that stores and retrieves knowledge, improves collaboration, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge, or in some other way enhances the KM process.

Knowledge is a familiarity, awareness or understanding of someone or something, such as facts, information, descriptions, or skills, which is acquired through experience or education by perceiving, discovering, or learning. Knowledge can refer to a theoretical or practical understanding of a subject.

1.    Knowledge Management System (KM System) refers to a (generally IT based) system for managing knowledge in organizations for supporting creation, capture, storage and dissemination of information. It can comprise a part (neither necessary nor sufficient) of a Knowledge Management initiative.

2.    The idea of a KM system is to enable employees to have ready access to the organization's documented base of facts, sources of information, and solutions.

3.    KMS systems deal with information so they are a class of information system and may build on, or utilize other information sources.

Purpose of a KMS

• Improved performance
• Competitive advantage
• Innovation
• Sharing of knowledge
• Integration
• Continuous improvement by:
• Driving strategy
• Starting new lines of business
• Solving problems faster
• Developing professional skills
• Recruit and retain talent

Activities in Knowledge Management

• Start with the business problem and the business value to be delivered first.
• Identify what kind of strategy to pursue to deliver this value and address the KM problem
• Think about the system required from a people and process point of view.
• Finally, think about what kind of technical infrastructure are required to support the people and processes.
• Implement system and processes with appropriate change management and iterative staged release.

Level of Knowledge Management

For an organizational Knowledge Management (KM) strategy to be most effective, it should hit various levels:

• Personal or individual
• Department, project or team
• Organization-wide
• Inter-organization